Information on San Jose Commercial Collection Contract
On April 5, 2011, the City of San Jose awarded a new commercial collection franchise to Allied Waste Services of Santa Clara County. This means all businesses within the City of San Jose will receive collection services provided by Allied Waste effective July 1, 2012.
The City of San Jose determined the current non-exclusive system has had many problems, from variances in service quality to a low volume of recyclable material being diverted from the landfill. In an effort to meet Green Vision goals to achieve zero waste and improve customer service, the City concluded streamlining the process was the best and most effective way to improve the system. After an extensive bidding process, the City awarded the collection franchise to Allied Waste because of Allied’s ability to create sustainable programs, decrease green house gas emissions and provide reasonable collection rates to business.
The Allied Waste team looks forward to partnering with the City of San Jose and its business community for many years to come.
Frequently Asked Questions
Q: Will this change affect residential services?
A: Residential services are not affected by this change. The new collection franchise includes commercial customers (businesses) only. Q: Why do I need to use Allied Waste instead of choosing my own hauler?
Q: I would prefer not to change my hauler and don't understand why?
A: The San Jose City Council awarded the collection franchise to Allied Waste in an effort to increase recycling diversion, streamline collection rates and decrease carbon impacts to the City. One hauler also means all businesses have the same the customer service center, the same billing center and collection programs tailored to meet business needs. This new system reflects extensive input from 500 businesses, the local waste and recycling industry, a waste composition study and analysis of other cities systems.
You may contact the City of San Jose at (408) 975-2520 for additional questions.
Q: Do I have to use Allied for all my waste needs?
A: No, the new franchise does affect the majority of solid waste, organics and recyclables but there are some exceptions like:
- C&D
- Material for which you donate/sell
- Medical & Hazardous waste
- Confidential shredding services
Q: When will this change go into effect?
A: This change goes into effect July 1, 2012. Prior to the start date, an Allied representative will contact you to determine your collection needs and provide you with all the information you need to prepare for the July 1 start date. Your container(s) and billing will be set up ahead of time so there will be no interruption in your service. Q: Will my collection rates increase?
A: Customer rates should be established and all customers will be informed of the new cost structure in advance of the July 1, 2012 start date. Q: Will my services (day, time, levels) change?
A: There is a possibility you may have service day/time changes as Allied establishes effective service routes. Allied will be working with businesses prior to start date to assess any needs in service level changes.
Q: Where can I find more information on this new collection service?
A: You may contact the City of San Jose at (408) 975-2520 for additional questions. Q: Where can I find more information on this new collection service?
A: You may visit Allied Waste's website's commercial services page or contact Allied's customer service department at (408) 432-1234 Monday-Friday from 8 am – 5 pm.
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